Everything you need to deliver exceptional customer experiences.
CareBridge Connect combines human expertise, Artificial Intelligence, and WhatsApp-native communications into one unified customer engagement platform.
Core Customer Engagement
Included in every CareBridge Connect subscription.
- ✓ WhatsApp Voice Calling
- ✓ WhatsApp Messaging
- ✓ Browser Softphone
- ✓ Android & iOS Agent App
- ✓ Customer CRM
- ✓ Customer Timeline
- ✓ Multi-Agent Support
- ✓ Department Queues
- ✓ Intelligent Call Routing
- ✓ Internal Notes
- ✓ Voice Notes
- ✓ Images, Documents & Media Sharing
- ✓ Call Recording
- ✓ Call Transcripts
- ✓ Supervisor Dashboard
- ✓ Analytics & Reporting
CareBridge AI Messaging Assistant
Included at no additional cost in all plans.
- ✓ AI Reply Suggestions
- ✓ AI Message Drafting
- ✓ AI Message Rewriting
- ✓ AI Translation
- ✓ AI Conversation Summaries
- ✓ AI Knowledge Base Search
- ✓ AI Writing Assistance
- ✓ AI Tone Improvement
- ✓ AI Suggested Responses
The CareBridge AI Messaging Assistant works alongside your human agents, helping them respond faster while maintaining complete control over every customer interaction.
AI-Powered Customer Care with Native Audio AI Voice Receptionist
Everything included in CareBridge Human, plus a powerful Native Audio AI Voice Receptionist capable of answering WhatsApp voice calls, automating routine enquiries, and seamlessly transferring conversations to human representatives.
Enterprise AI Extensions
Extend your capabilities with advanced voice cloning and specialized workflows.
- ✓ Brand & Executive Voice Cloning
- ✓ Custom AI Personalities
- ✓ Custom AI Knowledge Base
- ✓ Multi-Language AI Support
Ready to Modernize Your Customer Service?
Whether you're replacing a traditional contact centre or introducing AI-powered engagement, CareBridge Connect provides everything your organization needs.